Privacy Policy

Last Update: Dec 21, 2024

The Grange Restaurant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and manage your data in compliance with applicable laws, including requirements for Google Play Store, Apple App Store, and our website.

1. Information We Collect

1.1 Personal Information

We collect personal information you provide when you:

• Use our mobile applications (Android and iOS) or website.
• Register for an account, make a reservation, or place an order.
• Contact us via email, phone, or forms.

Personal information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)

1.2 Sensitive Information

With your consent, we may collect sensitive information, such as dietary preferences or allergies, to provide better service.

1.3 Non-Personal Information

We collect non-personal information automatically, such as:

• Device type, operating system, and unique device identifiers (UUIDs)
• Log data, including IP addresses, browser types, and usage statistics
• Cookies and analytics data

1.4 Location Data

If you use our mobile apps, we may collect location data to provide location-based services such as finding nearby restaurants or tracking deliveries. You may disable location tracking at any time through your device settings.

2. How We Use Your Information

We use your data to:

• Provide and manage reservations, orders, and services.
• Improve the functionality and user experience of our apps and website.
• Send notifications about updates, promotions, and offers (with your consent).
• Ensure compliance with applicable laws and regulations.
• Analyze trends and improve security.
• If you enable push notifications on our mobile apps, we may send you important updates, promotions, and offers. You can opt-out of receiving these notifications at any time by adjusting your app settings.

3. Sharing Your Data

We do not sell your personal data. However, we may share your data with:

• Service Providers: Third-party providers like payment processors, delivery services, and cloud storage for operational purposes.
• Legal Authorities: When required by law or to protect our rights.
• Payment Information: We do not store payment information directly. Payment details are processed securely through third-party payment processors such as Stripe or PayPal. These processors handle all payment data in accordance with their own privacy policies and security measures.
• Sharing with App Stores: Our mobile apps may share anonymized usage data with the Google Play Store and Apple App Store for the purpose of improving app performance and delivering targeted advertisements. Please refer to their respective privacy policies for more information.

4. Third-Party Services

Our applications and website may integrate third-party services such as:

• Payment processors (e.g., Stripe, PayPal)
• Analytics providers (e.g., Google Analytics)
• Social media platforms (e.g., Facebook, Instagram)

These services may collect and process data under their own privacy policies. We encourage you to review their policies for more details.

5. Data Retention

We retain your personal data only as long as necessary to fulfill our purposes, comply with legal obligations, and resolve disputes. Non-personal data may be stored for analytics and operational improvements.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular audits. However, no system is completely secure.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for data processing.
• Opt-out of communications.
• Request data portability.

To exercise these rights, contact us at info@grangerestaurant.co.uk.

Data Processing in the European Union (GDPR) and Other Jurisdictions

If you are located in the European Union or other regions with data protection laws such as GDPR or CCPA, you have additional rights related to your personal data. These rights include the right to access, correct, or delete your personal data, as well as the right to object to or restrict its processing. Please contact us if you wish to exercise these rights.

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email, app notifications, or updates to our website.

10. Contact Us

For any questions or concerns about this Privacy Policy, contact us at:

• Email: info@grangerestaurant.co.uk
• Phone: +44 20 8773 8195
• Address: Beddington Park, London Rd, Wallington SM6 7BT, United Kingdom

11. Additional Information for Google Play, Apple App Store, and Web Users

Our apps and website comply with Google Play, Apple App Store, and general web data safety requirements. We provide transparency about how your data is collected, used, and shared. For more information, review our Privacy Policy.

12. User Consent and Opt-Out Options

We obtain your consent before collecting personal data through our apps and website. You can manage or revoke consent at any time by adjusting your app settings, browser settings, or contacting us directly.

You can opt-out of specific data collection practices through:

• App settings
• Website privacy controls
• Contacting us directly

To adjust your preferences, refer to the profile section in our app or contact us at info@grangerestaurant.co.uk.